Frequently asked questions

•   How do I place my order?

Online - select Placing Your Order from the menu at left. If you order one of our Coffee Packs, Tea Pack or Water Cooler, please select the 1 day option, as they are hired out for the duration of the show. For all other items, select the number of days required, should you want them delivered on a daily basis. All products are charged per day.

 
•   Can I be invoiced after the event?

No, initial orders have to be paid for prior to the event to ensure delivery. If you select the BACS payment option and you require an invoice, please let us know straight away. NOTE: An order is only confirmed for delivery once payment has been fully received.

Additional orders have to be paid for upon delivery. A member of our delivery team will come to collect the payment on your stand. Payment can be made by credit card, cheque or cash.

 
•   Can we have our initial order delivered the day before the event?

Yes, it is advisable on the busier shows. This will allow you to set up your stand prior to the show starting.

 
•   Can we place orders onsite?

Orders placed onsite are subject to availability. It is advisable to place your initial order online prior to the event, to ensure stocks are available - eg. Coffee Machines, Kettles and Water Coolers. Please be aware that some of food items require 72 hours notice. Onsite orders will be delivered in the next available time slot. Call us on 020 7370 8156 / 58.

 
•   Do I need to have electricity on my stand?

All our Coffee Machines, Kettles and Water Coolers require a 3kw plug socket fitted for each machine. Please refer to your exhibitor manual for contractor details.

 
•   Do Coffee Machines need a mains water supply?

No, all of our machines are delivered half-filled, and a small demonstration will be given on how to use the machine. It is then up to the client to refill the machine, using tap water or bottled water purchased through us.

 
•   Can we hire China Cups & Saucers, and Glassware?

Yes, all China and Glassware hire is per dozen for the duration of the show, and will be collected at the end of the show. Any items lost, damaged or not ready for collection will be charged for.

 
•   Do you collect the used trays, boxes and rubbish once we have finished with them on the stand?

No, everything we deliver accompanied with your order that is disposable is up to the client to dispose of.

 
•   Can we return any unopened goods after the event?

No, Stand Delivery is a 'Sale Only' service. We do not accept any returns at the end of an event.

 
•   Can't see what you need?

Call the Stand Delivery Team on 020 7370 8156 / 58 - we are here to help.